Looking to join the ETS team?

See open positions or get in touch with the ETS team.

Careers
managed it plan comparison

When it comes to IT, there's no such thing as one size fits all.

Every business is unique, so we curated 5 managed IT plans to suit the needs of most small to medium organizations.

Each plan is then uniquely tailored to each business.

Maintain

contact
Ensures that the basic needs of the network are addressed on a regular and proactive basis.

managed

contact
A complete plan with server and computer technical support, application troubleshooting, managed escalations, and dedicated IT resources.

24/7, 365 Nationwide monitoring

24/7/365Service desk

Our IT Service Desk is a group of problem-solvers.

The Managed Service Desk Team is our proactive approach to mitigating potential problems before they occur. This leaves you to focus on your core competency, which is running your business.

Exchange Tech Service Desk Workspace

24/7/365

the noc

You can't run a business on downtime

Our Network Operations Center reduces downtime by using remote service from a centralized command centre. This allows us to promptly find solutions for the following:

  • Asset configuration and change management
  • Patching, monitoring, and alerting
  • 24/7 support for critical devices
  • Automation and response (manual quick fixes take ~15 minutes)
  • Escalation and customer service
  • SLA/OLA (Service/ops. level agreement
3 employees working in a network operations center.

solution guide

Which Total IT plan is best for my organization?

We are looking for a flat rate solution that includes ongoing support for all aspects of the network, including the cost of installing new computers and printers.
Complete
Onsite support isn’t usually required, and when it is we will pay for it by the hour
Hybrid
Our business is struggling with paper-based processes, we are looking for a service that can help take us to the next level.
All-in
We are tired of getting big bills for the same problems every month
Complete
Managed
We have basic needs but when we call tech support our IT guy doesn’t call us back for days. We would like a solution that allows us to call in and speak to someone who knows our environment.
Maintain
Our current support vendor charges us a monthly retainer for technical support but we never know what is done. We like flat rate support but want greater visibility to what is going on.
Complete
Managed
The Anti-Virus software we use is never up to date and security is always on our minds. We want someone to take care of this for us.
Complete
Managed
We always seem to be missing patches and updates, and will pay for technical support on-demand.
Maintain
Our team needs better ways to collaborate and share but we need assistance getting started on the right footing.
Managed

IT assessmentS

Most companies lack cyber insurance and are unprepared for cyber attacks. Take our free IT self-assessment to learn more.

all assessments

words from our partners

testimonials

“The team at Exchange Technology Services is always quick to respond, get to the bottom of any technology issues we might be experiencing and provide a solution. Whether emailing or calling the service line, the team is adaptable and able to work with customers of various levels of IT knowledge and help get to the root of the problem."

Office Manager

words from our partners

testimonials

“It’s always a wonderful experience working with Amandeep! As one of our dedicated service technicians, I receive prompt acknowledgement, updates/followup and quick resolution to the issue reported. Her customer service is exceptional and she along with the Supervising/Management team are prompt to provide detailed information regarding a service issue when needed. Great customer service doesn’t always accompany technical support – but it does here! Great work team.”

Director of Customer Service