Our work environment is one filled with learning, getting involved in exciting and challenging projects, and making a positive impact on clients’ businesses. We have fun here, and get amazing things done as a team!

Role Overview

As the Director of PMO, you will be responsible for shaping and overseeing the company’s entire project management function. This includes developing clear strategies, implementing best practices, and ensuring seamless delivery of all client-facing projects and programs. You’ll work closely with senior leadership and key stakeholders to align project goals with broader business objectives, while also managing resources, budgets, and timelines for multiple engagements.

In addition to standard PMO leadership responsibilities, this role emphasizes maintaining strict security and compliance standards, particularly in MSSP environments. By establishing consistent frameworks and processes, you will help the organization deliver high-quality services, reduce risks, and exceed client expectations. The Director of PMO also plays a critical role in mentoring staff, driving continuous improvement, and cultivating a collaborative culture that values innovation and results.

Qualifications

• Proven experience leading a PMO at a senior or executive level.
• Strong knowledge of project, program, and portfolio management methodologies.
• Hands-on expertise with SmartSheet, ServiceNow, and ConnectWise Manage.
• PMI certifications (PfMP, PMP, etc.) preferred or willingness to pursue advanced certifications.
• Demonstrated leadership skills, with the ability to influence stakeholders at all levels.
• Excellent communication, problem-solving, and decision-making skills.
• Bachelor’s degree in business, IT, or a related field.

Key Responsibilities

· Strategic Planning & Governance

• Establish clear PMO strategies, goals, and governance frameworks, ensuring all project efforts align with the organization’s broader objectives.
• Standardize and refine project management methodologies, processes, and tools to meet industry best practices, security requirements, and compliance standards.

· Cross-Functional Project Oversight

• Lead large-scale initiatives that span multiple departments, ranging from Cybersecurity and Managed Services to Business Intelligence and Digital Transformation.
• Ensure consistent execution, regardless of project size, complexity, or budget, while fostering collaboration among various teams and stakeholders.

· Budgeting & Resource Allocation

• Develop and manage PMO budgets, planning resources for multiple concurrent projects.
• Oversee the effective utilization of PSA and project management tools (e.g., SmartSheet, ServiceNow, Moovila, ConnectWise Manage) to monitor cost, quality, and timelines.

· Performance Management & Reporting

• Track key performance metrics, producing clear and concise reports for executive leadership, clients, and other stakeholders.
• Regularly review project milestones, budgets, and deliverables to identify risks early and propose corrective actions as needed.

· Risk & Compliance Management

• Integrate robust risk assessment and mitigation strategies into every project, especially those with security or regulatory requirements.
• Ensure alignment with industry guidelines (e.g., PMI, ITIL, ISO standards), particularly for MSSP environments where cybersecurity and data protection are critical.

· Team Leadership & Mentorship

• Recruit, develop, and inspire a high-performing PMO team, providing coaching and career advancement opportunities.
• Encourage a culture of continuous learning, innovation, and accountability, helping staff adapt to evolving business and technology needs.

· Stakeholder Engagement & Communication

• Maintain strong relationships with senior leadership, clients, and third-party partners, keeping them informed of project status, risks, and outcomes.
• Collaborate across departments, making sure diverse project teams share knowledge, leverage best practices, and work toward common objectives.

· Continuous Improvement & Innovation

• Stay updated on emerging trends, tools, and methodologies in PMO management, IT services, and cybersecurity.
• Promote forward-thinking solutions and adaptive strategies, ensuring the PMO evolves alongside the company’s growth and market changes.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Supportive and collaborative work culture.
• Flexible work arrangements

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Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

Key Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure all projects are delivered on time, within scope, and within budget.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop detailed project plans to track progress and communicate progress to both internal and external stakeholders.
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Measure project performance using appropriate systems, tools, and techniques.
• Report and escalate to management as needed.
• Manage relationships and deliverables that overlap with other internal departments.
• Manage relationships with clients and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Qualifications

• Minimum of five (5) years of experience in project management.
• Technical background with understanding or experience in Software Implementations, IT Infrastructure, O365 deployment, and enterprise-wide projects is a plus.
• Demonstrated knowledge of multiple project management methodologies such as Traditional, Hybrid, and Agile.
• PMP / PRINCE II certification is preferred.
• Experience working for a Managed Service Provider or Professional Services organization.
• Agile Certification (PMI-ACP, ICAgile, or Scrum certification) is an asset.
• Working knowledge of SmartSheet, Moovila, and ConnectWise Manage is an asset.
• Ability to interface with technical and business groups.
• Solid organizational skills, including attention to detail and multi-tasking abilities.
• Strong working knowledge of Microsoft Office.
• Exceptional verbal and written communication skills.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Supportive and collaborative work culture.
• Flexible work arrangements

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Essential Duties and Responsibilities

• Support internal and external audits required for Information Systems certifications and attestations. (ISO27001, SOC2, etc.)
• Conduct periodic audits in on-premises and cloud environments.
• Write Security Reports and Presentations presenting IT risks, vulnerabilities, and other security-related topics.
• Properly prioritize the resolution of security issues, propose remediation plans and follow up on remediation progress.
• Knowledge and understanding of information risk concepts and principles mapping business needs to security controls.
• Document all activities during an incident and provide leadership with status updates during the life cycle of the incident. Investigate and perform m in-depth analysis of exploits.
• Conduct proactive threat research.
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Ability to decide potential impact and whether escalation and reporting are required.
• Detailed documentation and reporting of shift activities for review by following shifts and leadership

Knowledge and Experience in the following topics is an asset

• Knowledge and/or experience supporting ISO27001 audits.
• Knowledge and/or experience supporting SOC2 audits.
• Knowledge and/or experience on the CMMC model.
• Knowledge and/or experience supporting CIS benchmarks and Risk Assessment Methods.
• Knowledge of the core Microsoft technologies (Active Directory, Azure, Exchange and O365).
• Knowledge of scripting languages to automate audits.
• SIEM experience (Splunk).
• Vulnerability Scans experience (Tenable).
• Understanding managed security services, SOC, and Incident response.
• Understanding of threat vectors and threat intelligence
• Understanding of layered security at application, OS, and network layers
• Understanding of cloud and network concepts, protocols, services, and technologies
• Experienced with data analysis, visualization, and reporting tools.
• Familiar with Security Risk Assessment and Management.
• 2+ years of experience is an asset.
• Completed college or university certificate/diploma.
• ISACA CISA Certification (desired)